Why isn't the audio and/or video displaying correctly? Why is the video stopping intermittently? Why can't I see video? Why can't I hear audio?

  • Windows Media Player 6.4 or above is required. Download the up-to-date version at the Windows Media download site.
  • Your internet connection may not be fast enough to display the movie continuously.
  • If you are behind a firewall, you network administrator may need to allow streaming traffic to enter your network - http://www.microsoft.com/windows/windowsmedia/serve/firewall.aspx
  • If you are prompted to install any audio or video codecs, be sure to select 'Yes' or 'OK' when prompted.

How do I install Windows Media Player for a Macintosh?

Note: Microsoft recommends that you download and install Internet Explorer 5.x to access Windows Media Player (WiMP) content.
To download and install the player, you first need to remove any previous version of WiMP on your system:

  • Drag the Microsoft Media Player folder to the Trash if it exists.
  • In the Preferences folder, delete the Microsoft Media Player Prefs file.
  • In the Extensions folder, delete the following files to the trash:
    Acelp.net Decoder 05.0 kbps
    Acelp.net Decoder 06.5 kbps
    Acelp.net Decoder 08.5 kbps
    Acelp.net Decoder 16.0 kbps
    Mpeg Layer - 3 Audio
    MPG4
    VivoActive G723 Decoder
    Voxware Sound Component v1.5
  • Empty the Trash.
  • Reboot your computer.
  • Note: The QuickTime PowerPlug extension must be enabled for the Windows Media Player to install. If the install fails without an error, verify that QuickTime PowerPlug is in the "Extensions" folder and enabled.
  • Go to the download site.
  • Click the Download Now button for Windows Media Player 7.1 for Mac OS 8.1 to 9.x OR Windows Media Player for Mac OS X depending on your operating system.
  • The WMP for the Macintosh will download to the download location specified by your browser. The default location is the desktop. You may need to use StuffIt Expander to decompress the WMP for Macintosh. You can get StuffIt Expander from Aladdin Systems http://www.aladdinsys.com.
  • Double-click the installer icon and follow the instructions.