Why isn't the audio and/or video
displaying correctly? Why is the video stopping intermittently? Why can't
I see video? Why can't I hear audio?
- Windows Media Player 6.4 or above is
required. Download the up-to-date version at the
Windows Media download site.
- Your internet connection may not be
fast enough to display the movie continuously.
- If you are behind a firewall, you
network administrator may need to allow streaming traffic to enter your
network -
http://www.microsoft.com/windows/windowsmedia/serve/firewall.aspx
- If you are prompted to install any
audio or video codecs, be sure to select 'Yes' or 'OK' when prompted.
How do I install Windows Media Player
for a Macintosh?
Note: Microsoft recommends that you
download and install
Internet Explorer 5.x to access Windows Media Player
(WiMP) content.
To download and install the player, you first need to remove any previous
version of WiMP on your system:
- Drag the Microsoft Media Player folder
to the Trash if it exists.
- In the Preferences folder, delete the
Microsoft Media Player Prefs file.
- In the Extensions folder, delete the
following files to the trash:
Acelp.net Decoder 05.0 kbps
Acelp.net Decoder 06.5 kbps
Acelp.net Decoder 08.5 kbps
Acelp.net Decoder 16.0 kbps
Mpeg Layer - 3 Audio
MPG4
VivoActive G723 Decoder
Voxware Sound Component v1.5
- Empty the Trash.
- Reboot your computer.
- Note: The QuickTime PowerPlug
extension must be enabled for the Windows Media Player to install. If
the install fails without an error, verify that QuickTime PowerPlug is
in the "Extensions" folder and enabled.
- Go to the
download site.
- Click the Download Now button for
Windows Media Player 7.1 for Mac OS 8.1 to 9.x OR
Windows Media Player for Mac OS X depending on your operating system.
- The WMP for the Macintosh will
download to the download location specified by your browser. The default
location is the desktop. You may need to use StuffIt Expander to
decompress the WMP for Macintosh. You can get StuffIt Expander from
Aladdin Systems http://www.aladdinsys.com.
- Double-click the installer icon and
follow the instructions.
|